RAX120 V2 Constant Random Reboots

ghristov
Tutor
Oct 22, 2022
Today I have started again my test with multiple 4K YouTube videos using several 802.11n, 802.11ac and 802.11ax devices working on 2.4 GHz or 5 GHz band in parallel. Everything was stable for many hours until ... I connected an old 2.4GHz 802.11b/g laptop playing YouTube video and the router restarted itself. It is not only my security camera which is causing restarts. It seems that all my devices that use 802.11 b/g standard for streaming are restarting the router. I have multiple security cameras and one laptop using 802.11 b/g. I have a streaming doorbell as well, but it use 2.4 GHz 802.11n standard and it is working pretty stable.

Conclusion: Every time in my tests when I use 802.11 b/g device for streaming the router restarts itself. If I use 802.11n/ac/ax device, regardless on 2.4 GHz or 5GHz band, the router is perfectly stable. Will continue with my observations ...
- dude8370
  Star
  Oct 22, 2022
  For what it's worth when i had my V2, i disconnected ALL devices and just had one firestick Max 4k (AX) and it would reboot (sometimes days without, sometimes 12 in a day type thing.) Tried my laptop (AC) with nothing else connected....same result. Tried switch SSID names as well to no avail.
- muniz_ri
  Apprentice
  Oct 22, 2022
  ghristov
  
  I also did some exhaustive trial and error with no success. It turned out to be a huge waste of time.
  
  However it seems that Netgear may have FINALLY given the problem the attention that it required and possibly fixed the issue. Reach out to FURRYe38 for details.
FURRYe38
Guru - Experienced User
Oct 22, 2022
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.

Try option #2...

ghristov wrote:

ISP - The Bonds SAM WiFi Router, P/N SAM-4F1F-TT-W-A1.

FURRYe38 wrote:

Thanks for the info.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- ghristov
  Tutor
  Oct 22, 2022
  Thanks for the info. WiFi on the ISP router is disabled from the very beginning. The RAX120 and ISP are connected LAN to LAN. I've already asked my provider to bridge the port, without any success. Will try to contact him again. Anyway, I've already tried option 3 - NG router in AP mode, but RAX120 is still restarting itself.
  
  FURRYe38 wrote:
  Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
  https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
  Couple of options,
  1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
  2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
  https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
  3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
  
  Try option #2...
  ghristov wrote:
  ISP - The Bonds SAM WiFi Router, P/N SAM-4F1F-TT-W-A1.
  FURRYe38 wrote:
  Thanks for the info.
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  - FURRYe38
    Guru - Experienced User
    Oct 22, 2022
    Try option #2 with the ISP modem if they can't get it bridged.
    
    ghristov wrote:
    
    Thanks for the info. WiFi on the ISP router is disabled from the very beginning. The RAX120 and ISP are connected LAN to LAN. I've already asked my provider to bridge the port, without any success. Will try to contact him again. Anyway, I've already tried option 3 - NG router in AP mode, but RAX120 is still restarting itself.
    
    FURRYe38 wrote:
    
    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
    https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
    3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
    
    Try option #2...
    
    ghristov wrote:
    
    ISP - The Bonds SAM WiFi Router, P/N SAM-4F1F-TT-W-A1.
    
    FURRYe38 wrote:
    
    Thanks for the info.
    
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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RAX120 V2 Constant Random Reboots