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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
Should've insisted on a replacement to a router that works... V1 is garbage.
Worked for me, first try
Profinet wrote:Should've insisted on a replacement to a router that works... V1 is garbage.
Worked for me, first try
worked for you and maybe a select few others (who some chose to pay extra to expedite their RMA), but many of us have been shut down and left in the dark without a replacement. Netgear have been terrible with this whole thing...
Christian_R it truly amazes me that you and all of the other moderators in this forum have turned a blind eye to the fact that there are over a dozen reports of the RAX40v1 being faulty and technicians/engineers doing crap-all to provide a proper fix (instead, removing features/functions to get the router to be even somewhat stable) and customer support refusing to replace our faulty products. As you can see from numerous posts, many of us are also throwing away the router to purchase routers from other competing brands/providers and are never coming back to Netgear products.
Netgear sold a device - RAX40- that is known to them to be defective and unrepairable. Netgear declines to repair or replace at their own expense. Hmmm... isn't that called Consumer Fraud?
I would hold them to that... and I did. They replaced it at their own expense.
I basically told them to cut the crap... and they did. I wasn't interested in becoming a tester... I purchased a ready product and i don't have the time and I'm not on the payroll.
As I stated in previous posts... you have to force your way past LVL 1 support. I could go on and on about how this is not the right way but truth be told, most tech companies just hire people who read scripts and its a battle to get to the higher level tech support people... it has happened to me many times which is why I don't even blink when this happens. If you buy a router from another company and it works... great!.... but when you call them you are likely to receive the same treatment if you have a problem. Years ago ASUS put out a series of gaming routers which were all defective because they were all running at almost 100degrees Celcius. They just kept on replacing them with the same defective units until the warranty ran out.... I would say that's not much better. Truth be told, none of the companies put out a stellar product and the online reviews are rigged because no one tests for long term use, only for the day or two they have it in their shops.
At least Netgear stopped selling the Version 1 and re-designed it properly... though I would say they should've gone further and forced a recall.
But you are right, the ver 1 model of this isn't capable of doing what it was advertised to do, and that's fraud. I would mention that in the call....but nicely... unlikely to get anywhere screaming.
I can't even get through to support anymore and they have closed all my cases..