NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX50: Random internet connection
This router is strange. Phones connect without any problem. My PC laptop can connect but only to the 5G. My PS5 doesn’t connect at all anymore. It did before. My Nighhawk-app can’t connect to the rout...
1. what firmware is on the router?
2. what modem/gateway is the router connect to?
3. did something change? Its been working fine and then without a known change, something stopped?
4. sometimes a factory reset is a fast/easy fix. Did you try that?
1) I don’t know since I can’t connect with the app. How can I update it without the app?
2) Not sure what you mean. It’s connected to the number 1 port.
3) actually I had problems with it a few times before but this is new. Before it didn’t connect to anything.
4) I did this before, but after that I had a lot of other issues like it couldn’t connect to anything. But it shouldn’t be necessary to do that 2-3 times per year right? I had it for not even 1 year.
2) Not sure what you mean. It’s connected to the number 1 port.
3) actually I had problems with it a few times before but this is new. Before it didn’t connect to anything.
4) I did this before, but after that I had a lot of other issues like it couldn’t connect to anything. But it shouldn’t be necessary to do that 2-3 times per year right? I had it for not even 1 year.
Hellman wrote:
1) I don’t know since I can’t connect with the app. How can I update it without the app?---you can log in through the browser. That lets you check firmware version. I we usually recommend on the forums that to update firmware, do it over a hardwired connection and to manually do it.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
2) Not sure what you mean. It’s connected to the number 1 port.---but what modem/gateway/ont is supplying the netgear router with connection to the ISP?
3) actually I had problems with it a few times before but this is new. Before it didn’t connect to anything.
4) I did this before, but after that I had a lot of other issues like it couldn’t connect to anything. But it shouldn’t be necessary to do that 2-3 times per year right? I had it for not even 1 year.---it shouldn't require frequent factory resets. But I've seen firmware updates that needed a factory reset because they caused issues. and maybe it auto-updated. the RAX series is the newest series.- I tried updating the firmware like suggested. After several tries I think it worked. Huge problems in getting the loginrouter.net site to work. No change so I did a factory reset. No change either. My computer connects and my phone connects. But can’t connect with my PS5 and the Nighthawk app still can’t connect to the router, even though my phone is connected to the Wi-Fi.
And we still don't know what firmware version you're on or what modem/gateway your connected to