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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
So I did the latest firmware and had really high hopes. I made it close to a week with no disconnects on the PS4. Then tonight, it happened again. One disconnect in a week is better than none but still disappointing that it isn’t 100% fixed yet.
I am in the middle of working with Netgear support but my last contact was before the firmware and they were looking at my debug log.
I am in the middle of working with Netgear support but my last contact was before the firmware and they were looking at my debug log.
Will be interesting what feedback you get from the support.
I sent around 5 logs with wifi & LAN dropouts in separate logs without any feedback except "please take some more logs".
The support team didn't even know a new firmware was released when I asked them about it.
It doesnt take much for Netgear to pick one of the users closest to them & stick an engineer on a plane to visit & debug the issues on site given so many people have the exact same problems.
Or least take back a few of the problem routers & reproduce a similar setup in the test lab.
The lack of any feedback or public information about these issues makes me sure Netgear know about the cause but don't want to own-up.
I guess replacing hardware where only a small percentage of users actually recognise the problem isn't cost effective
I sent around 5 logs with wifi & LAN dropouts in separate logs without any feedback except "please take some more logs".
The support team didn't even know a new firmware was released when I asked them about it.
It doesnt take much for Netgear to pick one of the users closest to them & stick an engineer on a plane to visit & debug the issues on site given so many people have the exact same problems.
Or least take back a few of the problem routers & reproduce a similar setup in the test lab.
The lack of any feedback or public information about these issues makes me sure Netgear know about the cause but don't want to own-up.
I guess replacing hardware where only a small percentage of users actually recognise the problem isn't cost effective