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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
Update on my saga:
So they sent me a replacement router and surprise - it has exactly the same problem. Now I am convinced each and every RAX80 has it and if someone doesn't see it they are using the router in a way that the issue is not that easy to notice (for example they are only doing web browsing) or simply are using it only for wifi. The support guys are very careful not to aknowledge that directly :)
It is not clear if the issue can be repaired via firmware or that this is a hardware defect that is never going away unless they start using different parts. It is not clear if the engineering team is aware that this happens with every router or they think just some units are defective. It is not clear what they would do if they know.
So I provided them with debug logs for the new router and I am waiting for them to suggest what to do next. The guy assigned to my case is sometimes missing (vacation, ilness, I don't know) and then I get assigned another person who asks me questions that are already in the support thread. Admittedly our saga has been going for many months so the support thread is increadibly long but it is annoying. It is also annoying that I know the questions are totally unrelated to the issue. For example they asked me what my network topology is. It is not the simplest one but not that strange (ISP -> another router in Router mode -> RAX80 in AP mode -> several computers on LAN) but it is not that strange and also I point out that people here are having problems with literally the simplest topology ISP -> RAX80 -> device. I can't tell how much of this is they bull**bleep**ting me and how much is them generally not being able to follow the issue.
On the other hand the replacement procedure was very civilized, they paid the shipping and assisted me shipping the unit across Europe. They sent the replacement first. I did not have to return the original unit to the store I bought it from (which is great because I would have needed to return it via mail in another country)
I'm sure Netgear know 100% it is a flaw with every router but most people don't recognise it or don't associate it with the RAX and instead think it but be the ISP model or other devices.
It's exactly the same for the Wi-Fi connection issues.
If they admitted a fault, in the US at least they would need to replace all of the hardware.
That's why the support is careful not to mention anyone else has reported the same problem & also why they have never written something in the firmware release notes mentioning either problem.
I hardwired all my tv's and consoles to get round the Wi-Fi drop out only to have the LAN issue.
Xbox is unplayable online and the tv constantly says ethernet cable disconnected.
It's exactly the same for the Wi-Fi connection issues.
If they admitted a fault, in the US at least they would need to replace all of the hardware.
That's why the support is careful not to mention anyone else has reported the same problem & also why they have never written something in the firmware release notes mentioning either problem.
I hardwired all my tv's and consoles to get round the Wi-Fi drop out only to have the LAN issue.
Xbox is unplayable online and the tv constantly says ethernet cable disconnected.