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Forum Discussion
RAX80 wired connection slow
I bought the RAX80 router about 2 month ago. I have a 1gb connection with my provider (actually 940x35). When I first brought it online, my wired speeds were about half what they should have been. ...
Hello nytiger73,
To help us understand more, would you mind answering the following questions:
1. What is the model number of your modem?
2. What firmware version do you have on the RAX80?
3. Does the issue occur on a single wired device or multiple wired devices?
Looking forward to hearing back form you
~Christian
Hello -
I contacted support and they really weren't all that helpful, unfortunately. They had me do another factory reset which is extremely distruptive and takes me hours to set my network backup. I have numerous IoT lightbulbs, Amazon Alexas, phones, tablets, computers etc. that all have to be reconnected. As of now, I am getting decent wired speeds again, but I can't help but think that this might happen again.
I am using a Technicolor E31T2V1 modem.
I have the latest firmware on my RAX80 router.
I currently have only one computer directly wired into the router.
Please let me know if you need anything else.
Hi nytiger73 - Please send me a message with your case number and email address. I'd like for support to follow up on your case.
~Christian