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Forum Discussion
RAXE500 QOS Settings Missing
Back On 2021-04-06 16:27:45 on Case Number 44416487 I chated with a Netgear Support Engineer and helped me find the QOS setting for the RAXE500 / AXE11000 WiFi Router. They were not in the usual pla...
We have a new trial firmware for the RAXE500 you can check It out at the link below.
DarrenM Is there an update on the QoS supported trail firmware? I am trying to use it with an xfinity modem to no avail. If I turn QoS on and reboot the router, it appears to be connected but totally fails. If I turn QoS off and reboot, it works.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Built in router her at the modem? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers?_ga=2.190834155.1964120923.1641394007-133989108.1641394007
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-setupTry Option #2 first...
IllWillTaboo wrote:
Is there an update on the QoS supported trail firmware? I am trying to use it with an xfinity modem to no avail. If I turn QoS on and reboot the router, it appears to be connected but totally fails. If I turn QoS off and reboot, it works.
Thanks for the extensive response. V1.0.9.72_2.0.36 is loaded, and I've had the gateway (Model:DPC3941B Vendor:Cisco) in bridge mode since my first attmept. I just can't get it to work in QoS. Even setting certain machines to Highest priority doesn't work. I'll set a workstation to Highest and click Apply and it just sets back to High. Moot point though as it isn't working anyway. I really apreciate the help. Tomorrow I'll try setting it up as an AP and if that doesn't work, I guess I'll head back to microcenter.
- QoS was removed from the latest.78 beta until it could be fixed.
- I have the same issue with that firmware. I have a seperate Netgear CM1100 modem. After beta firmware install, I unplug modem and router for 2 minutes. Power modem fully, then power the router. Internet works on wired and wireless devices. I enable QoS. Internet access is unavailable. Both wired and wireless.
I try to adjust QoS settings - change devices from low to high and vice versa and click apply. Page refreshes and the devices are unchanged from their original setting.
So far, in the description when I bought this, is promoted dynamic QoS and Netgear Parental Controls. Neither are available. Fortunately, I can still return it. Just a shame that netgear is basically selling this with false advertising - stating it has features which it does not. It's a shame too. I love Netgear, and the other qualities of this router have been outstanding. Armor seems to be working without issue, the signal strength is insane compared to my previous r9000, and it's generally been reliable as I haven't had random disconnections. You can try this beta to see if it helps any however, I don't see anythign regarding QoS:
Mitcher wrote:
I have the same issue with that firmware. I have a seperate Netgear CM1100 modem. After beta firmware install, I unplug modem and router for 2 minutes. Power modem fully, then power the router. Internet works on wired and wireless devices. I enable QoS. Internet access is unavailable. Both wired and wireless.
I try to adjust QoS settings - change devices from low to high and vice versa and click apply. Page refreshes and the devices are unchanged from their original setting.
So far, in the description when I bought this, is promoted dynamic QoS and Netgear Parental Controls. Neither are available. Fortunately, I can still return it. Just a shame that netgear is basically selling this with false advertising - stating it has features which it does not. It's a shame too. I love Netgear, and the other qualities of this router have been outstanding. Armor seems to be working without issue, the signal strength is insane compared to my previous r9000, and it's generally been reliable as I haven't had random disconnections.Its not currently supported in the 1.0.9.78 version. I've got it installed on my RAXE500.
