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Forum Discussion
Rodney007xx
Nov 07, 2021Aspirant
Sudden loss of WiFi, what is Bernie?
I have recently purchased a Nighthawk AX4200 modem. I had run the setup wizard and the internet/Wifi was works fine. Then for no reason at all, after 2 weeks the wifi drops off, and the connection ...
- Dec 09, 2021
Hello Los
Make sure you are on the latest firmware as a fix was released for this issue.
Thanks
DarrenM
Los4317
Dec 09, 2021Aspirant
I am having the same issue. Extremely inconvenient and frustrating. I woke up this morning to all my devices disconnected and network name/password changed. I can’t talk to anyone unless I pay and this seems to be impacting a few customers. Is Netgear not aware of this to release some type of fix?
What can I do to fix this on my own NetGear?
What can I do to fix this on my own NetGear?
DarrenM
Dec 09, 2021Sr. NETGEAR Moderator
Hello Los
Make sure you are on the latest firmware as a fix was released for this issue.
Thanks
DarrenM
- Los4317Dec 09, 2021AspirantHow can I check if I’m on the latest firmware?
- michaelkenwardDec 10, 2021Guru - Experienced User
Visit the support pages:
Support | NETGEAR
Feed in your model number (your footer says RAX40) and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Check the section in the manual on updating the firmware.
Or just read this:How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
This is probably the most reliable, and safest, way to do it. But if that seems daunting follow the instructions for getting the thing to update itself.