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TD808's avatar
TD808
Follower
Mar 22, 2020

Received product registration email for someone else's product

I received the email below from NETGEAR <do_not_reply@netgear.com> yesterday. I didn't purchase the product on the date shown, and I don't know the person whose name appears below.

 

The link in the email is https://www.netgear.com/support/default.aspx.

I thought it might be a phishing email, but the link goes to a netgear site. Any ideas on why I got this email and what I should do about it? (BTW, I changed the password to my email.) The photos will not come up when copying/pasting from my email account.

 

Subject: NETGEAR Product Registration Confirmation

Body:

  
 
Welcome to NETGEAR
 
 
 
We’re glad to have you on board.
 
Hi RichardDwane,

Congratulations on registering your NETGEAR product!

Here is some helpful information about your product:
  Your Product: Nighthawk X6 AC3200 Smart WIFI Router(R8000)
  Serial Number: 4MR77C75A41CC
  Registration Date: 2/15/2019
 
NETGEAR Support
Find answers to common questions, product setup guides, and software updates.
 
 
 
       
This message was intended for <my email address was removed> NETGEAR, 350 E. Plumeria Drive  |  San Jose, CA 95134

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi TD808, 

     

    I would recommend getting in contact with our Customer Care at customer.service@netgear.com regarding account inquiries. 

     

    Christian