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Remote Control Security ???
Hi all. I'm a new Nighthawk owner as of yesterday. My router is an RAX35. So far, everything is working great but I have a security question. Using the Nighthawk app on my phone, I can remotel...
Update:
I contacted Netgear support and posed this question to a tech. She was actually very responsive and understood my concern immediately. She raised a good point. When I bought the router, I immediately changed the password from the default. When I installed the app and it found the router, it asked for the username/password. So in my hypothetical scenario in my previous post, it doesn't appear that would be an issue as long as I changed the password on the router. I can't believe I didn't think of this before. Still, the tech was concerned that the disable 'Remote Management' setting on the app has no effect on the 'Remote Management' setting on the web interface. She said they would investigate that part further.
At this point, I'm satisfied with their response. I'm pleased with the router and my first support experience.
Have a great day!
Update:
I contacted Netgear support and posed this question to a tech. She was actually very responsive and understood my concern immediately. She raised a good point. When I bought the router, I immediately changed the password from the default. When I installed the app and it found the router, it asked for the username/password. So in my hypothetical scenario in my previous post, it doesn't appear that would be an issue as long as I changed the password on the router. I can't believe I didn't think of this before. Still, the tech was concerned that the disable 'Remote Management' setting on the app has no effect on the 'Remote Management' setting on the web interface. She said they would investigate that part further.
At this point, I'm satisfied with their response. I'm pleased with the router and my first support experience.
Have a great day!
SilvertonMY, I too noticed the same issue.
In looking at the RAX120 User Manual (pages 110-111), I suspected that Remote Management allows a user to access the router from anywhere, whereas Remote Access with the Nighthawk App only allows access to the router when connected to the home network.
But, this hypothesis appears to be false: I am able to successful access the router through the Nighthawk App, even when disconnected from the home WiFi network and with the router’s Remote Management feature disabled.
Topology, after a few days of use, it appears that the app has an entirely different set of functions from the web based utility although some settings 'borrow' from the other. I'm satisifed with Netgear's explanation on the remote control 'security' issue and I' finding that the app and the web based utility each have their own advantages. So far, I'm liking this router although it takes some getting used to. But so far, so good.