NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Repeated DHCP assignments in RAX43 log
Starting about a week ago, which is when I think the latest firmware 1.0.12.120 was released, my internet connection across all devices has been very spotty. It will work 100% and then not at all afte...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is this seen in different browsers?
What devices do you have all connected to the router?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
I recommend setting a new default DCHP IP address range of .100 to .200.
I had been using my own Arris SB8200 modem along with the router for months until the problem started. ISP just replaced it with a modem/router combo Hitron CODA-5712 (1B) and has both routers coexisting so I can try to narrow down the issue, which is how I isolated the Netgear router. The new wifi network provided by the new router combo has been working consistently, but the Netgear still drops.
I had factory reset both the original Arris modem and Netgear router in addition to many restarts, including disconnecting the power cable for 1+ minutes.
One thing I forgot to mention is that the internet worked consistently via ethernet cable both from the router and modem, even when internet wasn’t being provided through the wifi connection (which still broadcast with 100% signal strength.
I had factory reset both the original Arris modem and Netgear router in addition to many restarts, including disconnecting the power cable for 1+ minutes.
One thing I forgot to mention is that the internet worked consistently via ethernet cable both from the router and modem, even when internet wasn’t being provided through the wifi connection (which still broadcast with 100% signal strength.
I recommend setting a new default DCHP IP address range of .100 to .200.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Avoid using the combo modem in router mode with the RAX in router mode. If you do, besure to disable the modems wifi radios and use the modems DMZ for the RAX. Or configured AP mode on the RAX router with the ISP Modem being the host router with it's wifi radios disabled.
- I haven’t had an opportunity to disable/change the wifi radio settings as others are relying on the connection, but I did change the IP range as suggested to .100-.200.
The problem persists even though it’s assigning new IPs in the correct range, and I don’t think it’s affected by the new modem/router combo as the issue and logs are nearly the same as before. I’ve attached RAX logs from before and after IP range adjustment for reference.
