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Forum Discussion
RMA not processing
My unit was found defective and authorized for a replacement on 9/15. It is critical that I have internet and home so I paid $29 for the advanced overnight shipping option, however my RMA has not processed. I was sure to have my original receipt and pictures of the unit uploaded immediately after the RMA was approved, but Netgear will not ship and will not respond to my requests for an update or why the unit has been delayed. I paid almost $500 for a unit that malfunctioned after 5 months. Customer Service is non existant. The case is constantly being escalated, but Netgear cannot provide an update.
5 Replies
You'll need to contact a forum moderator to help you out.
erchicago85 wrote:
My unit was found defective and authorized for a replacement on 9/15. It is critical that I have internet and home so I paid $29 for the advanced overnight shipping option, however my RMA has not processed. I was sure to have my original receipt and pictures of the unit uploaded immediately after the RMA was approved, but Netgear will not ship and will not respond to my requests for an update or why the unit has been delayed. I paid almost $500 for a unit that malfunctioned after 5 months. Customer Service is non existant. The case is constantly being escalated, but Netgear cannot provide an update.
Thanks. Gave it a shot this morning, still waiting on a response. Called support again, still no update and no one can help.
Hello erchicago85 ,
I just checked on your case with our support team and it appears the RMA has been processed and shows as being delivered as of September 22nd. Can you confirm that everything is now back up and running?
I'm happy to follow up with support on your behalf if you need any further assistance. :womanhappy:
Best,
Christine
