NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router basically shuts down when internet fails
Recently there was an internet outage in my neighborhood. Logic dictates when this happens getting online is impossible. The local network, however, should remain unaffected. This is not the case....
I decided to come back here because the other day someone cut the ISP's cable and I was out of internet for several hours.
I don't think I made myself clear last time. I have 2 drives hooked up to both of the router's USB ports. Both are mapped with drive letters on Windows 11 and are accessible via FTP (locally using 192.168.1.1). Phones and other compatible devices can also be accessed locally using basically the same method. None of this works when the internet is down. Why not? All this is LOCAL. It shouldn't make any difference. It's as if the router just shuts down completely when no internet is detected.
Why does this happen and how can it be fixed? I've been reading something about putting the router in the AP mode until the internet returns. Will that solve the problem?
Thanks for all your help.
I ran a test by doing what you guys suggested. I now believe I was looking for the problem in the wrong place.
With my computers and phones still connected to the RAXE500, I unplugged the ISP's modem. Sure enough, I could access the USB drives and phones locally with no issues. It then occurred to me to reboot the computer and phone. Local connection was lost. In fact, on the top of the phone it said 5G and the Wifi handheld fan was nowhere in sight. It appears that when the devices boot up, it is they who shut the connection down when they don't detect internet and not the other way around. However, if you don't reboot them, they don't know the internet is down and continue acting as if nothing had happened.
Maybe one of you guys might want to try rebooting a phone or a Windows computer to see if you get the same results. If so, we know for sure this is the problem.
sudo-visudo wrote:Thanks for all your help.
I ran a test by doing what you guys suggested. I now believe I was looking for the problem in the wrong place.
With my computers and phones still connected to the RAXE500, I unplugged the ISP's modem. Sure enough, I could access the USB drives and phones locally with no issues. It then occurred to me to reboot the computer and phone. Local connection was lost. In fact, on the top of the phone it said 5G and the Wifi handheld fan was nowhere in sight. It appears that when the devices boot up, it is they who shut the connection down when they don't detect internet and not the other way around. However, if you don't reboot them, they don't know the internet is down and continue acting as if nothing had happened.
Maybe one of you guys might want to try rebooting a phone or a Windows computer to see if you get the same results. If so, we know for sure this is the problem.
With devices (Win 10 or 11 computers and Android mobile) connected to the LAN via Ethernet or Wi-Fi, have full access to LAN devices and router UI.
Disconnected the Ethernet cable at the back of the modem. Internet access indicator on the router went dark.
Confirmed access to LAN devices from Windows 10 computers (Ethernet and Wi-Fi connection) and Android mobile.
Restarted the Windows 10 computers and the Android devices. No change in access to the LAN devices. No problem establishing a connection to the Wi-Fi.
After restart, the Windows 11 computer had no issues with Ethernet connection to the LAN devices.
However, after restart, the Windows 11 computer would not establish a connection to the Wi-Fi when the router had no internet access. A surprise to me. There may be a setting buried somewhere in Windows 11 that controls this result.
Good question!
However, after restart, the Windows 11 computer would not establish a connection to the Wi-Fi when the router had no internet access. A surprise to me. There may be a setting buried somewhere in Windows 11 that controls this result.
Exactly my issue. My only test was with WiFi so in all probabilty it'll work with LAN. I'd have to run a test but I have no reason to doubt your word. I'll let you know if something is off.
With devices (Win 10 or 11 computers and Android mobile) connected to the LAN via Ethernet or Wi-Fi, have full access to LAN devices and router UI
Concerning the Android phone. When rebooting after no internet it says 5G at the top. Naturally with 5G there is no way in hell a local connection will work. When I checked WiFi in the settings, it said (paraphrasing) "Connected to Network, No Internet". I'm thinking my phone (Pixel 7 Pro, Android 14) automatically takes out the router in favor of 5G when no internet is detected. Maybe disabling mobile data when there's no internet and when I need access to my stuff just might do the trick. Test pending.
BTW how do you do quotes with this software? I had to use italics.
sudo-visudo wrote:However, after restart, the Windows 11 computer would not establish a connection to the Wi-Fi when the router had no internet access. A surprise to me. There may be a setting buried somewhere in Windows 11 that controls this result.
Exactly my issue. My only test was with WiFi so in all probabilty it'll work with LAN. I'd have to run a test but I have no reason to doubt your word. I'll let you know if something is off.
With devices (Win 10 or 11 computers and Android mobile) connected to the LAN via Ethernet or Wi-Fi, have full access to LAN devices and router UI
Concerning the Android phone. When rebooting after no internet it says 5G at the top. Naturally with 5G there is no way in hell a local connection will work. When I checked WiFi in the settings, it said (paraphrasing) "Connected to Network, No Internet". I'm thinking my phone (Pixel 7 Pro, Android 14) automatically takes out the router in favor of 5G when no internet is detected. Maybe disabling mobile data when there's no internet and when I need access to my stuff just might do the trick. Test pending.
BTW how do you do quotes with this software? I had to use italics.
Click on reply, then the three dots at the top of the text window for additional options, then the oversized quotes icon.
See attached.
