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Forum Discussion

TomK12's avatar
TomK12
Aspirant
Jun 24, 2021

Router freezes

Hi I have my RAX120 for more den 1.5 years, and was very happy and satisfied with it until a few weeks ago the router has the latest firmware 1.2.1.22 but from time to time (sometimes a few weeks,...
TomK12's avatar
TomK12
Aspirant
Jul 12, 2021

Hello Christian

 

I installed now the previous firmware, and will check the next few days and weeks, if my problem is solved or not

 

Thank you for your advice in advance

 

I hope this will solve my problem

 

best regards

Thomas

  • TomK12's avatar
    TomK12
    Aspirant
    Jul 13, 2021

    Hi Christian

     

    I already can say that installing the previous Firmware, does not help

    since yesterday, the router freezes 2 times, no chance to connect with another device, nor with WLAN

    only POWER OFF helps, dan then all logs are deleted, so I cannot try to find out, what event occurs immediately befor freezing happens

     

    best regards

    Thomas

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jul 19, 2021

      Hi Thomas, 

       

      Thanks for the update! Can you send me a private message with the following info. I'd like for our support team to reach out for assistance. 

       

      Email:

      Phone:

      Preferred Contact Time: (including time zone)

      Router Serial Number:

       

      Thanks,

      Christian