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Forum Discussion

Stellwagen's avatar
Stellwagen
Follower
Oct 05, 2020

Router keeps dropping the Wifi network names

I have problems with my Nighthawk AX4 router dropping the wifi network names all the time.  I end up rebooting and then they show back up and before long they have disappeared.  How do I fix this.  I need to get this fixed first because I have a netgear extender that I cannot hook up because even if I reboot and it finds the wifi network names, it keeps telling me the passwords are not correct when the app confirms they are.  If I can fix why they keep disappearing, then I can try to connect the extender again.  Please help.  This is very frustrating.

2 Replies

  • you have the same problem as everyone else here on the forums - it's been discussed to death, but Netgear aren't doing anything about it other than forcing people to purchase support/service plans after the 90 day complimentary support lapses. If you're able to, return the router ASAP. I unfortunately cannot return mine as my return period from the retailer has lapsed.. Last Netgear product I'll ever purchase.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello Stellwagen,

     

    Welcome to the community! Have you had a moment to get in contact with our support team?

     

    Christian