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Forum Discussion
NiteWatcher
May 12, 2021Guide
Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router
In last day or two... my brand new Router RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router keeps going offline ... It is not ISP ... with that I have intermitent issues ...
plemans
May 12, 2021Guru - Experienced User
the goal when you have mutliple devices is to simplify for testing.
1. What dsl modem is it? Some have their own intgrated routers and it causes a double nat
2. what actual issue is happening? Saying its going offline doesn't tell us much. Does it say "connected, no internet" does wifi stop broadcasting entirely, do devices disconnect from the wifi but can still see it, what actually happens?
Again, with any testing, simplify. power off the extenders and just go modem----->router to ensure it isn't an extender issue.
- MinuMay 20, 2021AspirantI have the same problem. My RAXE500 keep going to internet offline mode. My internet is ok. Just to test I connected my old router to another port. The old one has internet where as the new new one not. Called Netgear customer care, they just make factory reset. It worked for few hours and it become offline again. I have to restart router every time to make it online and it keep going to offline. Any help appreciated.
- MinuMay 21, 2021Aspirant
Have multiple call with netgear support, No luck. Due to the internet going to offline, i can't use the router. i started using my old router. Need help on this urgently if any fix for it.
- Christian_RMay 21, 2021NETGEAR Employee Retired
Hello Nitewatcher, Minu, & Juan31,
May you let me know if you're experiencing issues with your RAXe500 going offline? If so, please send me a private message with your email address and case number(s) if you have a case open with support.
Regards,Christian
- Juan31May 21, 2021AspirantIt's not extender issue.... I have same problem with no extenders connected at all