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Forum Discussion
NiteWatcher
May 12, 2021Guide
Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router
In last day or two... my brand new Router RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router keeps going offline ... It is not ISP ... with that I have intermitent issues ...
Christian_R
May 21, 2021NETGEAR Employee Retired
Hello Nitewatcher, Minu, & Juan31,
May you let me know if you're experiencing issues with your RAXe500 going offline? If so, please send me a private message with your email address and case number(s) if you have a case open with support.
Regards,
Christian
NiteWatcher
May 22, 2021Guide
Well sorry it took so long to get back o n this issue... for the most part my network has stabalized. I now have my RAXE500 connected with 3 EAX80's . I also replaced all cables to Cat 8 ... so yes became an expensive proposition given my dollar is 25% less than the American ... I purchased all components through the US including my cables.
I reset everything... including upgraded modem ... all in all it has cost me about 12K to do this upgrade (includes 2 brand new PC's that support wifi 6e). The only issue I seem to have now is that devices when they go into sleep mode , I sometimes have to reset the Router (RAXE500) but never have had to reset the 3 Range Extenders (EAX80's) . I can say ... this that given the amount I have spent on getting it operational it has been a bit of a frustrating journey.
MY DSL Modem I have no control over that my Service Provider provides it ... and they brand it under their company name an d will not give that information to me. I am not sure why even to this point why the Router would go offline in the beginning ... it simply makes no sense. It should of worked seemlessly given that it is touted to be even backwards compatible. So on that front baffled still ..
I am happy to say for most part it is functional. and since I have even upgraded my PC Network as , mentioned also support Wifi 6e. So the only thing I can surmise ... is there are some possible back ward compatibility issues ... but I cannot say that definitively nor can I say it is accruate that is an issue. Just seems to be so given I have literally upgraded everything on my network to brand new. Since I have it appears that my issues are far less of an issue.
On e thing I can say on the software app ... if the device is an older device even by a few years it does not play well with them even if they are Netgear . I found that the app works amazing ly well if everything is brand new and capable of wifi 6. I honestly think the APP could use some upgrades that allow you utilize it when SAY Netgear is having issues you are still able to use it... I found out recently that when Netgear is having issues the APP became non functioning.. because wow you cannot log into it when NETGear server is down.
Unless there is something I have missed ... other than that setting up brand new EAX80 Extenders was a breeze ... I do not like the limited functionality of the app though... as clunky as GENIE was it still had some better options ...
regards
- sthawkins5May 25, 2021Aspirant
Same issue here with RAXE500 when it goes into sleep mode. No issues using other routers I had before this one. Also issue with it cutting off wifi to sites which I had to open a case for that and the fix is turn off Armor. Bit disappointed here as well.
- MinuMay 26, 2021Aspirant
Finally my RAXE500 router goingi nternet offline mode is resolved. I did factory reset of the router with Armor off is working fine. When i activate armore, my router internet is getting offline mode. As of now i am using the router with Armor switched off. i raised a bug with Netgear and waiting for the support group for further update.
- Juan31May 26, 2021AspirantThanks for that info. I've had armor off last 2 days and no issue. I won't be using that service.