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NiteWatcher's avatar
NiteWatcher
Guide
May 12, 2021

Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router

In last day or two... my brand new Router   RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router  keeps going offline ... It is not ISP ...     with that I have intermitent   issues  ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 03, 2021

Hello,

 

If you're still experiencing issues, please send me a private message with your email address and router serial number.

 

Thanks,

Christian 

Minu's avatar
Minu
Aspirant
Jun 04, 2021

No Resolution yet from Netgear. The support team has to call me back to do further troubleshooting but no call since last 1 week. Very frustrated with this product. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 07, 2021

    NiteWatcher After the update, did you try a factory reset? 

    The RAXE is getting updated drivers even from broadcom. 

    Always worth a chance when even the underlying drivers that's in the firmware is changing. 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 14, 2021

    Hello NiteWatcher, 

     

    I'd like to check in and see if you were able to perform a factory reset as Plemans suggested. 

     

    Regards,

    Christian 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 16, 2021

    Hello Joao, 

     

    Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team. 

     

    Regards,

    Christian 

  • joaos's avatar
    joaos
    Tutor
    Jun 16, 2021

    Actually, I didn't open a case... yet :)  I just wanted to share this, because it is an unexpected problem that may let many RAXE500 owners, like myself, frustrated. It is good to know what the cause for the problem may be and that there is light in end of the tunnel!

    Christian_R wrote:

    Hello Joao, 

     

    Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team. 

     

    Regards,

    Christian 

     

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 17, 2021

    Hello joaos, 

     

    Ahh ok, got it! I have sent you a private message. Please respond at your earliest convenience. 

     

    Thanks,

    Christian