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NiteWatcher's avatar
NiteWatcher
Guide
May 12, 2021

Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router

In last day or two... my brand new Router   RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router  keeps going offline ... It is not ISP ...     with that I have intermitent   issues  ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 16, 2021

Hello Joao, 

 

Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team. 

 

Regards,

Christian 

joaos's avatar
joaos
Tutor
Jun 16, 2021

Actually, I didn't open a case... yet :)  I just wanted to share this, because it is an unexpected problem that may let many RAXE500 owners, like myself, frustrated. It is good to know what the cause for the problem may be and that there is light in end of the tunnel!

Christian_R wrote:

Hello Joao, 

 

Thanks for reaching out to me and providing your feedback. Our engineering team is aware of the reports regarding Armor on the RAXE500. I'm glad to hear that you're working with our support team and I would recommend that you please continue to work with our support team. 

 

Regards,

Christian 

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 17, 2021

    Hello joaos, 

     

    Ahh ok, got it! I have sent you a private message. Please respond at your earliest convenience. 

     

    Thanks,

    Christian