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Forum Discussion
NiteWatcher
May 12, 2021Guide
Router Keeps Going Offline Model - RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router
In last day or two... my brand new Router RAXE500 — Nighthawk AX12 12-Stream AXE11000 Tri-Band WiFi Router keeps going offline ... It is not ISP ... with that I have intermitent issues ...
creasman23
Sep 15, 2021Tutor
Curious if anywhere one else is still experiencing the offline issue with their RAXE500, I update my firmware shortly after each release. This is my 3rd nighthawk and second tri-band router but anytime I have to refresh my modem signal and reboot the router is down for an hour at minimum.
I had to remove my automated network reset timer months ago.. but still anytime I reboot modem I unplug Port 5 (I use MultiGig in), as well as my Ethernet ports, turn off the router for some time and power back up and reconnect
Super disappointing I paid $500 for to do this.
- aidans75Jan 07, 2022AspirantSame issue still going on. Netgear’s “solution” now is to download a beta version of their firmware and beta test for them if it fixes the issue or not. They are still selling this router with no fix for the issue and no guarantee they will have a fix within the 90days it’s new after which you have to pay them for support for a broken product.