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Forum Discussion
Router keeps losing its wifi
I have had this router for about six months. It started out well, but in the last few weeks, it has developed problems. The first sign that something is going wrong is that I cannot connect at all to the wifi. In some cases, devices that are already connected will remain connected. Mostly the devices that remain connected are smart plugs and other devices. For instance right now my Ring doorbell is connected and so are a few plugs. Those are all connected to 2.4Ghz In other cases, devices lose their connection and cannot get it back. On devices that cannot reconnect, I get the message "Failed to obtain IP address". Trying repeatedly to reconnect does not matter. Nothing will reconnect.
When I go into the Nightgear app, it cannot connect. I get a lost called Your Products and it shows my device and says that it is disconnected.
The first time that this happened, I tried every troubleshooting step that I could think of. I completely reset the router several times and it didn't work. Then finally, after the third reset, it did take and everything went back to normal. That was approximately two weeks ago. Now it has happened again. I'm a remote worker. Nothing is connecting and I'm stuck on a work day without a functioning router.
Ethernet is completely unaffected by this.
Is there anything that I can do to fix this, or is my router already dying? It's really not that old.
11 Replies
One other piece of information is that I am on firmware 1.0.5.2. I was on an older version when this first started happening and upgraded as part of troubleshooting.
Scott_K wrote:One other piece of information is that I am on firmware 1.0.5.2. I was on an older version when this first started happening and upgraded as part of troubleshooting.
I must have been posting when you posted this. I'd still start off with a reset if you've been changing firmwares.
What modem are you connecting to? (model number)
The last time this happened, I spent half of the day resetting the router. Are you saying that this is being caused by the firmware? I was on an older version of the firmware the first time that this happened. I updated manually when I reset it and set everything up last time. I never turn on automatic updates on anything because it usually cause more problems than it solves.
My internet is city provided fiber broadband and the modem is provided by them The brand name on it is Colix Gigapoint.
What firmware are you on? it looks like a new firmware was pushed out just recently (10/23/2019). Are you using automatic updates? If so, I'd try a factory reset on the device. Whenever firmware updates are done and there's issues afterwards, a factory reset and setting it back up manually sometimes fixes them. If it doesn't, you can try downgrading over a hardwired connection back to the older version, reset it again, and disable automatic updates.
I waited until the end of of my work day and I reset it and started from factory settings. Again. First I tried just unplugging it and plugging it back in after an hour. Still nothing would connect, so I had no choice on the reset.
I guess we'll see how it goes this time. It lasted about two weeks after the last time that this happened.
