NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router loses connection
We just purchased the AX12 and the router loses conection in WIFI and the ethernet. What must I do to get a good connection? We have updated the firmware.
Hello mv8167,
If you recently purchased your device I recommend contacting our Support Team as your device is provided with 90 days of complimentary support. Please use the link below to access your complimentary support.
https://www.netgear.com/support/default.aspx
Christian
Same issue here! incredible for such an expensive product. The router loses its connection to the internet continuously and also wireless connection becomes an issue then. I've always enjoyed nighthawk routers (have a R7000 in AP mode on the other side of a big house on a different channel) but this one is simply not stable. Kids and wife now burn their 4G capacity without knowing.
netgear team - is there a stable version on its way? Am I suffering from a hardware defect? pls advice