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Forum Discussion
Router not seeing internet
Model: RAXE300 I am having the issue that my new router will not connect to my internet. I have a fiber switch in my house that the goes to this router. I have talked with support, and they said not...
Is the internet LED on the RAXE router WHITE or AMBER?
The internet LED is AMBER
As for the WAN port, I have tried the 1G port and MultiGig port even after the choosing either one in setup.
As for Firmware version I cannot get that at this time, I would be able to later, but I will say when I called Netgear yesterday they had me check this and it said it was up to date.
MFR: ADTRAN
Model# 401/411 Micro FTTH Indoor ONT
As for the cable I have various Cat cables I have tried that are Cat 5 and 6 and tried the included one as well.
The cable connection sequence is not clear in your original post. You need to go from your ONT through an Ethernet cable direct to the WAN input on your router. Use the WAN input you have configured in the router user interface.
Once that is done or confirmed, the startup sequence is important. Power down your ONT and disconnect the Ethernet cable output. Power down (pull the power cord) on your router. Power up your ONT and give it ample time to boot and establish a connection. If you have an internet status LED on your ONT, wait for it to be illuminated.
Now connect the Ethernet cable from the ONT to your router and power it up. Wait for the boot sequence to complete and the internet status LED should illuminate.