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Forum Discussion
Sergeroy65
Dec 08, 2020Aspirant
Router stop emetting wifi suddently, need to unplug router to restart signal
Need your adivse, router is new. Several times per day the router stop emetting wifi signals, both lights for 2,4Ghz and 5 Ghz still show steady green, but there is no wifi. All lights are green bu...
plemans
Dec 08, 2020Guru - Experienced User
What router do you have?
did the wifi on/off button get hit? Push and hold it for 2 seconds.
Sergeroy65
Dec 09, 2020Aspirant
Hi thanks for the answer. It is a Netgear Nighthawk AX4 4-Stream AX3000 Wi-Fi 6 Router
New one just purchase it at Costco
No the router is flat on a desk, nobody is touching the on/off button and I don't have animals.
Whet the signal cut, I go to the router on the basement and it is still on with all the lights 2,4 and 5 Ghz are green. It looks nomal but there is no signal.
I have try to move far away for the electrical entry and nothing have changed,
I have try short and long Ethernet cable.
Thanks Serge
- michaelkenwardDec 09, 2020Guru - Experienced User
It might help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.- Sergeroy65Dec 09, 2020Aspirant
Thanks for the answer.
It is really a modem I have in front of the router, it is an Arris model TM722.
Hope it can help
thnaks
Serge