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vamc25's avatar
vamc25
Follower
May 18, 2020

serial number error

i tried to log in in to my netgear AX 1800 router (RAX15). but it throws me an error that my serial number is invalid. please help me with this issue

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  • michaelkenward's avatar
    michaelkenward
    Guru
    May 19, 2020
    vamc25 wrote:

    i tried to log in in to my netgear AX 1800 router (RAX15).

    How and what with?

     

    vamc25 wrote:

    but it throws me an error that my serial number is invalid. please help me with this issue

    What error and what throws it?

     

    Is this something about password recovery?

     

    There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has not way of knowing if they are correct.


    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

     

    If you visit the support pages:

    Support | NETGEAR

    you can feed in your model number and find the documentation for your hardware.