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Jim1960's avatar
Jim1960
Follower
Apr 02, 2020

Set up new Nighthawk routner

Help please. Trying to set up my new Nighthawk router using the app on my phone. Apparently Admin and Password are not correct and I can't figure out what to do. Can someone help me with this? Jim

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  • michaelkenward's avatar
    michaelkenward
    Guru
    Apr 03, 2020
    Jim1960 wrote:
    Trying to set up my new Nighthawk router using the app on my phone. Apparently Admin and Password are not correct and I can't figure out what to do.

    What Netgear device is this?

     

    What are you doing and where does it go wrong?

     

    If you visit the support pages:

    Support | NETGEAR

    you can feed in your model number and find the documentation for your hardware.

    Look for the model number on the label on the device.

     

    Go through the setup/quick start guide a step at a time and report back with details of where it fails.

     

    If possible, set it up with a wired connection on a PC.

     

    Is there a modem of some sort sitting in front of this device? Make? Model?