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Slow download, normal upload, sending TX pauses though flow control off
So the switch in the RAXE500 I have here seems to be malfunctioning. The router is being used as an access point,the issues persist whether used in AP mode or as a router. It is unable to achieve...
Some more work has proved beyond doubt that there's a pretty big issue with how the device handles links of different speeds. This is really not good for a device with a single 2.5G port, 4 1G ports and WiFi that's easily capable of over a gigabit.
So I pulled it out of the network and replaced with an older Netgear that has the exact same issues but that's another story.
Connecting it via a cable to the network via the 2.5G port, and a gigabit port to the computer causes slow download due to pause frames sent by the router on the 2.5G port to the actual router handling the Internet connection.
Connecting via a cable to the network via the 1G port and 2.5G port to the computer causes slow upload due to pause frames sent by the router on the 2.5G port to the computer.
Connecting to the computer and the network via 1G ports all is fine.Connecting to the network via the 2.5G port and using 6E WiFi causes slow download, correct upload - the WiFi is slower than the 2.5G port so pause frames are being sent down the 2.5G port by the Netgear.
Router mode, having the Netgear NAT which I don't want it to do, all is normal. The device doesn't work properly as an access point and can't handle different speed ports via its switch making LAN to LAN transfers problematic and access point mode pointless.
I'm taking this up with their Gearhead support tomorrow which should be exciting.
The cable is a foot long. No real room for it to acquire interference and, as mentioned, the link is running error-free other than the flow control pause frames the Netgear is generating.
Some more work has proved beyond doubt that there's a pretty big issue with how the device handles links of different speeds. This is really not good for a device with a single 2.5G port, 4 1G ports and WiFi that's easily capable of over a gigabit.
So I pulled it out of the network and replaced with an older Netgear that has the exact same issues but that's another story.
Connecting it via a cable to the network via the 2.5G port, and a gigabit port to the computer causes slow download due to pause frames sent by the router on the 2.5G port to the actual router handling the Internet connection.
Connecting via a cable to the network via the 1G port and 2.5G port to the computer causes slow upload due to pause frames sent by the router on the 2.5G port to the computer.
Connecting to the computer and the network via 1G ports all is fine.
Connecting to the network via the 2.5G port and using 6E WiFi causes slow download, correct upload - the WiFi is slower than the 2.5G port so pause frames are being sent down the 2.5G port by the Netgear.
Router mode, having the Netgear NAT which I don't want it to do, all is normal. The device doesn't work properly as an access point and can't handle different speed ports via its switch making LAN to LAN transfers problematic and access point mode pointless.
I'm taking this up with their Gearhead support tomorrow which should be exciting.
Just to update on where I am with Netgear support having paid for the 'Gearheads' contract.
I'm up to 3 hours give or take with them on this with absolutely no progress whatsoever. I jumped through all the hoops, showed them the evidence but to no avail. I went as far as allowing them remote control so that they could flash the same firmware onto the device and pretended that it might have helped just so that I could get off the call.
AP mode is garbage with the latest firmware. The web GUI doesn't start most of the time, a reboot in maybe 5 before it actually works, otherwise the management IP is pingable but gives an empty page.
The throughput issues make having WiFi6 / 6E pointless if the LAN / Internet connection is faster than the WiFi. The router's penchant for sending flow control frames kills off throughput making it worthless.
The only scenario where things work properly is if the device is in router mode and WAN to LAN. That's it. LAN to LAN transfers between interfaces that aren't the same speed don't work properly whether on router mode or not. Obviously in AP mode there is no WAN.
I have from support confirmed that AP mode is supported so there's that at least.Next steps: progress further with Netgear support and if they refuse to do anything invoke UK consumer regulation, then initiate court action as device not fit for purpose and I want my money back.