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Forum Discussion
Smart Connect
My RAX20 seems to be forcing a 5 ghz connection to my computer. I have set my computer's wifi adapter to prefer 2.4 mhz but it still is connecting at 5 ghz. My computer disconnects from wifi or if ...
1. you can disable smart connect.
2. what firmware is on the router.
3. what modem/gateway are you connected to?
4. do you have ipv6 enabled? (try enabling it)
1. Okay, I set my router up without it at first but changed to it. I got a new router, this one, because my two firetv sticks were reporting connection problems and/or buffering content. Regardless of which band I set the firetv sticks to, this router did not change that until I set it on Smart Connect. (I think the FireTV sticks, 4k versions of the sticks, are slow because of the firehose of ads (for channels they want you to subscribe to and shows they want you to watch) they throw in on top of the base content. I may disable Smart Connect but then I'll need to get another streamer, maybe one with WPA3 or a shield.
2. The latest firmware: V1.0.11.112_2.0.77
3. Motorola MB7420.
4.Hmmm... Surfshark vpn doesn't allow IP6.
The speedtest on the router says my download speed is 234 mbps
Thanks
Additional information:
Yesterday Xfinity sent me an email that they had doubled my connection speed. They said to reboot my modem. I rebooted my modem and the router. My problem started after that reboot. Even though the router is set to automatically update its firmware I wonder if it hadn't updated since the 072222 release of the latest firmware and if rebooting yesterday caused a firmware update. Could such a firmware update be the source of my problem?
Xyno wrote:
Yesterday Xfinity sent me an email that they had doubled my connection speed. They said to reboot my modem. I rebooted my modem and the router. My problem started after that reboot.
When your Internet service changes, you need to get the router to forget any settings that it inherited from the old service. Something may have changed in the basic settings that are no longer compatible with the new service.
As well as a reset remember to restart the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
You put in there that you're using a vpn. Do you have that installed to the router or running it on each device?
Reason I ask is vpn's can slow connections and cause streaming issues.
