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Forum Discussion
Software Fee
I have been having issues with my router being kicked off the internet for a couple weeks now. I was told I have to purchase a software security plan to get this corrected? The cheapest plan is $116. ...
The RAX29. I am aware that tech has a fee, which is asinine in itself, but this fee is separate. Support told me to in order to fix the issue, it would be an additional $119 for “software protection.” They also stated it was a new law to have this requirement for all router providers, which I couldn’t find anywhere when researching. When I declined to pursue the issue further, as I could just buy a different brand router, they pushed it further by asking why I would do that if I already had a good router. Is it a good router though if it kicks me off the internet every hour and I am not able to use the service I pay for? I had my belkin router for 8 years without issue. Netgear didn’t even last 90 days, and they still won’t take accountability without additional charges.
So many if you explain what your having problems with here, maybe we can help you out.