NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Strange Warranty
I bought an AXE7800 at the end of last year. It worked well for several months until last week I lost internet connection (the Internet LED was solid amber). I tried power cycle my cable modem and th...
There's not much that anyone here can do about warranty stuff.
This is essentially a user-to-user forum, with some input from a small band of Netgear techies. You can try the official channels for support, but be warned that after 90 days they will want money before talking to you. Much easier to try to sort it out here before you open your wallet.
You seem to have done that already.
If you want help in trying to fix the problem you have with the RAXE300 you could try the appropriate section:
Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities
Just another user with time on their hands.
Thank you. I just angry about NG's customer service. My router had some issue and I requested warranty after some basic debug. After I provided the information, they just told me my router was good without any explanation. To solve the problem I need to pay for them first. In this case, they can claim every warranty request as no issue, to avoid their responsibility or charge extra money.
NG-NotGood wrote:
Thank you. I just angry about NG's customer service. My router had some issue and I requested warranty after some basic debug. After I provided the information, they just told me my router was good without any explanation. To solve the problem I need to pay for them first. In this case, they can claim every warranty request as no issue, to avoid their responsibility or charge extra money.
Its a bit bs but if the lights are on, usually the hardware is good. And they charge for support after the initial 90 days of purchase. Usually if it turns out to be a hardware issue, they'll refund you for the charge. (gotta ask up front).
But I'm betting its a configuration issue if your power/wifi lights are all on white and just the internet led is amber.
You have every reason to be angry. I didn't want you to get more upset by the response you got here.
In some countries, Netgear could not get away with that sort of treatment. It will try to say "1-year warranty" but that doesn't wash in most of Europe. You may have to start with whoever sold you the hardware.
But as plemans says there's a good chance that this is something that can be fixed. You just have to tell people what is going on and follow the usual troubleshooting process of working through things a step at a time. Your description of the lights certainly suggests that.
Just another user with time on their hands.
