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Forum Discussion
Strange Warranty
I bought an AXE7800 at the end of last year. It worked well for several months until last week I lost internet connection (the Internet LED was solid amber). I tried power cycle my cable modem and th...
You could also include some other info such as the modem/gateway its connected to, firmware on it, if anything changed during setup, etc. The more details you tell us, the better we can help.
Thank you. My ISP is Xfinity (800M cable) and my modem is Arris SB8200. After the AXE7800 stopped working I bought a TP-Link Archer AX3000 and it worked well. I also tried my AXE7800 at my neighbor's internet (Xfinity 200M Cable with Arris SB6190 modem) and it did not work either. Their nighthawk R7450 worked well.
As for my AXE7800, it worked well before but stopped about a week ago. The firmware is V1.0.7.62_1. When connected, the power, 2.4, 5, 6 GHz LEDs were white but the internet LED were solid amber. I tried to power cycle many times and got the same result. I can not reach the device through Nighthawk app but can access through 192.168.1.1 and it showed no internet access.
I gave all above information (plus some phots) to the customer service, and they just told me the router was good without any explanation other than asking me to pay for their consulting service. I am really angry with this.
Something to try is the SB8200 has 2x ethernet ports but only 1 can be used at at time.
Factory reset the sb8200 and the netgear. Push and hold reset while powered on for 7-15 seconds until the lights change.
Then power on the modem (with nothing else connected to it). Give it a few minutes to fully boot.
Then connect the netgear to port 1 of the modem. Power on the netgear and give it a few minutes to boot.
Then try going through setup on the netgear.
Give that a shot. If it doesn't work, try connecting to the modem from the netgear. The modems address should be 192.168.100.1. See if you can connect to the modem through the router.
Thank you. I always used one ethernet port. During debug I tried the other port as well, but it did not work. I read some posts complaining about the FW. But I never manually changed myself. I will try to set back to the factory setting later tonight. Thank you.