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Forum Discussion
Strange Warranty
I bought an AXE7800 at the end of last year. It worked well for several months until last week I lost internet connection (the Internet LED was solid amber). I tried power cycle my cable modem and th...
Thank you. I just angry about NG's customer service. My router had some issue and I requested warranty after some basic debug. After I provided the information, they just told me my router was good without any explanation. To solve the problem I need to pay for them first. In this case, they can claim every warranty request as no issue, to avoid their responsibility or charge extra money.
NG-NotGood wrote:
Thank you. I just angry about NG's customer service. My router had some issue and I requested warranty after some basic debug. After I provided the information, they just told me my router was good without any explanation. To solve the problem I need to pay for them first. In this case, they can claim every warranty request as no issue, to avoid their responsibility or charge extra money.
Its a bit bs but if the lights are on, usually the hardware is good. And they charge for support after the initial 90 days of purchase. Usually if it turns out to be a hardware issue, they'll refund you for the charge. (gotta ask up front).
But I'm betting its a configuration issue if your power/wifi lights are all on white and just the internet led is amber.