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Forum Discussion
Strange Warranty
I bought an AXE7800 at the end of last year. It worked well for several months until last week I lost internet connection (the Internet LED was solid amber). I tried power cycle my cable modem and th...
Thank you. I just angry about NG's customer service. My router had some issue and I requested warranty after some basic debug. After I provided the information, they just told me my router was good without any explanation. To solve the problem I need to pay for them first. In this case, they can claim every warranty request as no issue, to avoid their responsibility or charge extra money.
You have every reason to be angry. I didn't want you to get more upset by the response you got here.
In some countries, Netgear could not get away with that sort of treatment. It will try to say "1-year warranty" but that doesn't wash in most of Europe. You may have to start with whoever sold you the hardware.
But as plemans says there's a good chance that this is something that can be fixed. You just have to tell people what is going on and follow the usual troubleshooting process of working through things a step at a time. Your description of the lights certainly suggests that.
Just another user with time on their hands.