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Forum Discussion
Stuck on setup for my Nighthawk AX6
Just bought the Nighthawk AX6 (Model RAX50) router and am trying to set it up via the app, but I get stuck on the same spot when trying to do this. I'm getting the "cables not connected" error at th...
Slate21 wrote:
I have an ARRIS TM822 router. I have cable internet through Spectrum.
As far as I can see, that's not a router. It is a cable modem. Is that what you are trying to connect to?
Have you done everything in the right order? It is important.
If you visit the support pages:
Support | NETGEAR
you can feed in your model number and find the documentation for your hardware.
The quick start/setup guide should spell out the right sequence.
Yeah, that was a typo--the Arris is my modem.
I did everything in the correct order, numerous times. I tried calling support but they just read the user manual to me and redo the steps I had already tried, which was unhelpful. My guess is it was a bad port, so I returned the router.