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Rodney007xx's avatar
Rodney007xx
Aspirant
Nov 07, 2021
Solved

Sudden loss of WiFi, what is Bernie?

I have recently purchased a Nighthawk AX4200 modem. I had run the setup wizard and the internet/Wifi was works fine. Then for no reason at all, after 2 weeks the wifi drops off, and the connection ...
  • DarrenM's avatar
    DarrenM
    Dec 09, 2021

    Hello Los 

     

    Make sure you are on the latest firmware as a fix was released for this issue.

     

    Thanks

    DarrenM

plemans's avatar
plemans
Guru - Experienced User
Nov 07, 2021

What actual modem/router do you have? AX4200 is a speed and the RAX40 you put in your signature isn't a modem. 

Are you leaving your wifi network open? 

Are you changing your login info to the router? 

 

Just curious as "Bernie" isn't a standard naming so I'm wondering if someone is getting access to your setup and changing the ssid/password. 

 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 07, 2021
    plemans wrote:

     

    Just curious as "Bernie" isn't a standard naming so I'm wondering if someone is getting access to your setup and changing the ssid/password. 

     

    Or it could be a completely different wifi SSID from somewhere else. The neighbours?

    • julieginger's avatar
      julieginger
      Aspirant
      Nov 22, 2021

      Not the neighbors! I have this exact same issue and live in a remote area where there are no other routers within range. How could So many people have their SSID's all renamed "Bernie_"" it Has to be a firmware flaw.

      • Rodney007xx's avatar
        Rodney007xx
        Aspirant
        Nov 23, 2021

        Agree however the issue happens now and people long time ago have the problem so yes its in the firmware but no its not a current firmware issue.

         

        Its ongoing., luckily after some chat support through the app I was guided to adjust some modem settings and BERNIE has not been back for 2 weeks.

         

         

  • Rodney007xx's avatar
    Rodney007xx
    Aspirant
    Nov 07, 2021
    Hi,

    The modem is setup for my parents house. There is no other house nearby.. and "Bernie" has full bars WiFi signal. So ita coming from the modem, and after the second time I left the "NETGEAR18" SSID in place...thats gone and replaced by Bernie.

    I googled it an others have also experienced this problem. Apparently "Bernie" is a Netgear Wifi SSID from the factory??
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 07, 2021

      I've had numerous modems/routers and not a single one of them have had bernie as a name. The standard name is netgear with some numbers afterwards. 

       

      And it could be next door and show full bars. Without actually logging into the router to check its ssid, its tough to prove its coming from yours unless you compare mac addresses with a wifi scanner. 

       

      and you still didn't say what your modem is or if you've changed the routers ssid/password and the login password to ensure no one one else is logging into it.