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Forum Discussion
Support non-existent - Extend my 90 days by the amount of time you have ignored request
I would like to understand what kind of support you are supposed to get in the 90 day free period ? Is it free because it is actually non-existent ? First ticket logged was 45581467 - how to set up ...
What NG router model are you referring to?
Still don't know what NG router your referring too.
Model number not accepted in title. Shown as RAX10
4-Stream Dual-Band WiFi 6 Router (up to 1.8Gbps)
This is still flickering on Smart TV output device after a while, and seems to worsen over time. Apart from this the router seems to have stabilized the connections from the firestick pro. Seems to happen on streaming (Netflix; YouTube; Players etc.)
So you have the RAX10 system?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Be sure your TVs firwmare is up to date as well.
Is this the only TV this happens on? Do you have any other TVs to try to compare behaviors?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Is Smart Connect enabled on the router?
Set 20/40Mhz Coexistence to 40Mhz only. Be sure Beamforming and MIMO is enabled on the router. Set Short preamble instead of Long preamble modes. Save settings and reboot the router. Under Advanced Tab/Advanced Settings/Wireless Settings