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The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4G
The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4GHz devices (Nest Thermostat, printers, smart switches). Netgear’s issues with 2.4GHz are well docum...
Netgear clearly has a design fault with 2.4GHz. As I mentioned above I purchased an ASUS RTAX86U Dual Band WiFi Router. The ASUS has not dropped a single connection since I purchased it. I have 27 devices connected to it, 14 are 2.4GHz (Nest Thermostat, Sleep Number Bed, numerous smart switches etc.). Working with Netgear Support including Level 2 support was a complete waste of time, I am an Electrical Engineer and they clearly have a design flaw that they won't admit to.
I would highly recommend blowing off Netgear and buying ASUS.
Hello CaxtonR,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian