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The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4G
The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4GHz devices (Nest Thermostat, printers, smart switches). Netgearâs issues with 2.4GHz are well docum...
Netgear clearly has a design fault with 2.4GHz. As I mentioned above I purchased an ASUS RTAX86U Dual Band WiFi Router. The ASUS has not dropped a single connection since I purchased it. I have 27 devices connected to it, 14 are 2.4GHz (Nest Thermostat, Sleep Number Bed, numerous smart switches etc.). Working with Netgear Support including Level 2 support was a complete waste of time, I am an Electrical Engineer and they clearly have a design flaw that they won't admit to.
I would highly recommend blowing off Netgear and buying ASUS.
Christian,
As I stated in my post above, I contacted Netgear support (including level II support) concerning the issue:
Case No: 44428444
Product: Nighthawk AX8 AX6600 WiFi 6 Router(RAX78)
Problem: 2.4Ghz connectivity issue
Over a period of a month your tech support had me reload firmware, reset the router, change channels (Auto, 11, 67, 4, 14) MTU and host of other modifications to the settings, NONE OF WHICH WORKED. In short, Netgear wasted tens of hours of my time, trying to fix an flaw with your routers. The problem is all over the Web. I am extremely disgusted with Netgear support in that they did not flat out tell me that Netgear routers DO NOT SUPPORT multiple 2.4GHZ devices (Nest Thermostat, printers, smart switches).
FYI, I purchased an ASUS RTAX86U Dual Band WiFi Router which has worked FLAWLESSLY since I bought it, NOT a SINGLE DROP of any device or channel.
Netgear needs to get their problem wiht 2.4GHz fixed and quit wasting their customers time and money, period.
Caxton
I'm having the same issues w/ my EAX80. It keeps dropping the 2.4GHz link to the RAX200 router. Netgear RMA'd the first one but the new one is doing the same thing.
Netgear clearly has a design fault with 2.4GHz. As I mentioned above I purchased an ASUS RTAX86U Dual Band WiFi Router. The ASUS has not dropped a single connection since I purchased it. I have 27 devices connected to it, 14 are 2.4GHz (Nest Thermostat, Sleep Number Bed, numerous smart switches etc.). Working with Netgear Support including Level 2 support was a complete waste of time, I am an Electrical Engineer and they clearly have a design flaw that they won't admit to.
I would highly recommend blowing off Netgear and buying ASUS.
- Thank you greatly for your post! On my second Netgear router, not even a year old and any Wi-Fi connectivity is gone, can not login to router to fix, tried troubleshooting until I was blue in the face and was thinking of going with an Asus myself. Your statement is exact with my thoughts and I will be doing the same thing. I knew I was not alone in my my wondering thoughts. Thank you again for your post đ!