NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4G
The Netgear RAX78 Drops ALL 2.4GHz connections 2-3 times a day. Do not buy if you have multiple 2.4GHz devices (Nest Thermostat, printers, smart switches). Netgear’s issues with 2.4GHz are well docum...
Netgear clearly has a design fault with 2.4GHz. As I mentioned above I purchased an ASUS RTAX86U Dual Band WiFi Router. The ASUS has not dropped a single connection since I purchased it. I have 27 devices connected to it, 14 are 2.4GHz (Nest Thermostat, Sleep Number Bed, numerous smart switches etc.). Working with Netgear Support including Level 2 support was a complete waste of time, I am an Electrical Engineer and they clearly have a design flaw that they won't admit to.
I would highly recommend blowing off Netgear and buying ASUS.
Hello CaxtonR,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
Christian, the above router is my second router with Netgear in a year following the AC1750. That router constantly kept dropping WiFi period! Then keep automatically rebooting over and over and over again. At the time there was no fix. Now all I can find is "bricked" router fixes on YouTube. Then, I bought my current AX6 5400 router. AFTER 90 DAYS but, less then 6 months after purchase, I cannot recieve any connection. The Netgear CM700 modem works fine according to my Xfinity provided modem test and resets. All the lights on the router are on however, the network choice within my Wi-Fi choices on my New Galaxy S21 the router will not connect to because it is not sending out a WiFi signal; saying NO IP adress when this was originally set to auto router login.net.
As said, I cannot even get in the router. So I cannot control any items in my smart apartment, the reason I bought the router. I can reset the IP of the computer but, not the router; point being, I found Netgear products to be untrustworthy and cost of ownership if I don't by your specific additional third party warranties very high. If you do not have these warranties, you guys will not even bother with someone.
I find because of these practices from Netgear to be very poor management and I will be switching to Asus for my home.
Thank-you for letting me share my story.
Joseph Hedlund
As said, I cannot even get in the router. So I cannot control any items in my smart apartment, the reason I bought the router. I can reset the IP of the computer but, not the router; point being, I found Netgear products to be untrustworthy and cost of ownership if I don't by your specific additional third party warranties very high. If you do not have these warranties, you guys will not even bother with someone.
I find because of these practices from Netgear to be very poor management and I will be switching to Asus for my home.
Thank-you for letting me share my story.
Joseph Hedlund