I’ve tried to setup an Orbi mesh for someone and tested using my account, when I try to setup the persons details in who I set it up for it gives me the message:“ "This NETGEAR device is already registered with another account"How do I transfer the product to the correct owner as I don’t own them.I’ve seen previous posts stating I should contact NG support but the complimentary support has ended and I can not raise a case with them CIA my products page.

How is your response helpful in any way?It’s nothing to do with the warranty.I setup and then sold the device if you must know and want to allow the new owner to be able to remotely administer it himself, I’m pretty confident that I’m allowed to sell my own property and the new owner use all of its facilities...

3 months to set up, I've a feeling you purchased this second hand and you can't transfer the warranty.

So it's not quite like your first post. The warranty is not transferable and your first post was trying to get round the terms and conditions.if you sell it on it goes with no warranty unless you honour it to the seller.

I'll add it's best to contact support if you have an issue, if you kind find the answer here on the forums then support can help.

Thanks but this issue is unrelated to the warranty.I simply want to allow the new owner the ability to remotely administer their router by removing my account from the product registration.

"This NETGEAR device is already registered with another account" message

13 Replies

Newfiedrool
Virtuoso
Nov 17, 2020
3 months to set up, I've a feeling you purchased this second hand and you can't transfer the warranty.
- 3monkey
  Tutor
  Nov 17, 2020
  How is your response helpful in any way?
  
  It’s nothing to do with the warranty.
  
  I setup and then sold the device if you must know and want to allow the new owner to be able to remotely administer it himself, I’m pretty confident that I’m allowed to sell my own property and the new owner use all of its facilities...
  - Newfiedrool
    Virtuoso
    Nov 17, 2020
    So it's not quite like your first post. The warranty is not transferable and your first post was trying to get round the terms and conditions.
    if you sell it on it goes with no warranty unless you honour it to the seller.
JNCUSTOM
Aspirant
May 11, 2021
In the Orbi app, it seems you can remove device by going to Support>3 dots>Remove Device. Let me know if this works. I assume it’s how it works but I have not tried it personally yet.

Forum Discussion

"This NETGEAR device is already registered with another account" message