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Forum Discussion
[Time synchronized with NTP server] RAX80 Router disconnects me from the internet from time to time
This is the same issue I see some other people posting here. I'm using a RAX80 Router and I see from time to time, like twice a day, disconnectiongs happening entirely. It's like someone pulling th...
I have contacted NETGEAR Pro Support many times over this issue. They replaced the modem through the extended warranty, which did not resolve issue. I called yesterday and they had me change the secondary DNS to 4.2.2.2. Just checked my log and found that there was a disconnect earlier following a time synchronization. Only seems to affect LAN connected devices. We had a phonecall drop due to this issue - VOIP through LAN cable. I will probably bug them more frequently until my extended warranty expires. The RAX80 has much better coverage and speed than the R7000, but I did not have this issue with my last modem. Not sure which modem I should consider if this cannot be resolved.
Unfortunately, this is a widespread problem with the RAX80 and one that has been going on for a long time. There are several threads on the issue and there has been no acknowledgment from Netgear. I suspect they are not acknowledging the issue because it is a hardware problem that cannot be resolved through firmware.
If you are in your return window, that consider another product. I know this is not particularly helpful, but there is not much you can do absent placing a different router in front of the RAX80 and using the RAX80 solely for Wi-Fi.
If you keep hounding Netgear, please keep us unformed.