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[Time synchronized with NTP server] RAX80 Router disconnects me from the internet from time to time
This is the same issue I see some other people posting here. I'm using a RAX80 Router and I see from time to time, like twice a day, disconnectiongs happening entirely. It's like someone pulling th...
Wanted to provide an update for those who have been having momentary discoonnect issues corresponding to the "Time Synrocization".
I have had this issue for two years now and have made multiple calls to customer support. The cases were closed with no resolution.
Well, I opened a case in October 2021 and have been following up with the online ticket this time along with phone calls and responses to NETGEAR customer support emails.
My case was escalated to Level 2 support and then engineering.
I was provided with a "Beta" firmware update. I have not experienced any intermitent diisconnects on wired/wireless devices. Unfortunately, my download speed has dropped from 900 Mbps to about 70 MBps after downloading the "Beta" firmware. Once engineering is satisfied that the disconnect issue has been resolved, they will address the speed issue introduced by the Beta firmware.
I am hopeful that the disconnect/speed issue will be addressed and included in future firmware updates. This has taken a lot of time and effort to resolve. (Phone calls, emails, debug log recording/forwading, resets, etc.) Probably should have purchased a different router, but it was the principle of the matter for me.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
FURRYe38,I own my modem.
I currently have the Motorola DOCSIS 3.1 cable modem, Model MB8611, that I purchased about a five months ago.
Before that, I had the Arris DOCSIS 3.1, Model SB8200.
I purchased the Motorola to eliminate the modem as a cause of the disconnects.
I had the same disconnect issues on both.
About two weeks ago, Netgear provided me with Beta firmware. This is the first time I have not experienced the random disconnects.
IF your having problems with ISP and modems, first make sure the ISP and modem is working well. Lots of false problems pointed at a router comes from the modem side.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlBe sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡Thank you for your recommendations.
I have tried all of your recommendation early in the game. I did have the coax going through the UPS, so removed the coax and plugged directly into the wall - no change.
I checked with ISP to verify the modem was properly configured.
I have powered the modem and NG router off for extended periods.
How is your speed on the beta? Another user reported a substantial reduction in speed.
Nmouneimne, I did notice a considerable speed drop. I have 1Gps service. My wired/wireless speeds dropped from ~800 Mbps to 70 Mbps.
I provided this feedback to NETGEAR and was told they would address the speed drop caused by the beta firmware would be addressed once the engineers are satisfied that the disconnect issue had been resolved.