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dt1000's avatar
dt1000
Aspirant
May 19, 2022

Trouble with Google Home Speakers on a Nighthawk AX12 RAX 120

I live in an old, brick house, which makes setting up a decent WiFi network reeeeally tough. I recently purchased an AX12 RAX120 as it is widely regarded as having amazing range. Everything works r...
plemans's avatar
plemans
Guru - Experienced User
May 20, 2022

What modem/gateway is it connected to? 

What firmware is on it? 

have you tried changing the wifi channels? 

 

  • dt1000's avatar
    dt1000
    Aspirant
    May 20, 2022

    Thanks for the response! ❤️
    Here is the info you seek...
    Modem:  Hitron CGNV4 Router

    Firmware: V1.2.3.28
    Wi-fi Channels: I disabled auto-switching and looked at all the channels active in the area, then selected empty ones with space either side. Currently on 9 for 2.4GHz  and 48 for 5GHz.

    • plemans's avatar
      plemans
      Guru - Experienced User
      May 21, 2022

      that hiltron is a modem/router combo device and can put you in a double nat. Some smart home devices struggle with a double nat. 

      A double nat happens when you cascade more than 1 router.
      https://kb.netgear.com/30186/What-is-Double-NAT
      Fixes? There’s 3 options but only use 1.
      1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
      2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
      3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
      https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode

      • dt1000's avatar
        dt1000
        Aspirant
        May 21, 2022

        Thanks!

        So...

        Option 1
        I looked at my modem's settings and there is no option to change its mode, as I have a Virgin Business account with static IPs, which apparently disables this functionality. So no dice there.

        Option 2
        I checked the DMZ settings on the modem and it is pointing to my first external static IP, which has the same MAC address as my router, so I am assuming that is already done? Does that sound about right?

        Option 3
        If I tried that, given that it looks like Option 2 is already active, would it break anything? Is it worth a go? I am using port forwarding on the router for home automation, so this would essentially disable that for me. 😞

        Thanks,
        Dan