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Forum Discussion
brado77
Nov 30, 2022Star
Trying to understand nature of "DoS attack: RST Scan" log messages
Disclaimer: I am a security engineer, so my questions which follow are not to understand what a DoS attack or RST scan are; I know what those are -- I'm trying to understand the behavior of my router...
brado77
Mar 13, 2024Star
Since there’s been a little bit of recent activity on this thread, I thought you’d be interested in an update on this. I paid NETGEAR for Pro Support, talked to two different support reps on the phone, both who told me it had been escalated to NETGEAR engineers. I then posted repeatedly on my support ticket asking for status over the course of several months, and here’s how it concluded….
I never received a single update to my support ticket from NETGEAR, and I never received a single answer of any kind from NETGEAR, and after several months of silence, they closed my support ticket without comment or answer.
My conclusion after owning NETGEAR equipment for over 20 years and numerous support experiences not ending much differently:
NETGEAR routers are just that — fairly stable routers — no more, no less. The admin consoles and their mobile apps across all their routers are buggy, unstable, and poorly performing. What logging is present is woefully deficient, and as this thread attests, often inaccurate. Adequate logging for debugging or monitoring your networks is not present. I figured with the RAXE500 and integration with Bitdefender and Pro Support offering, that NETGEAR might finally up its game. I spent a good chunk of $$$ and gave it all a fair try.
Nope. My RAXE500 is now in AP mode (which disables most of its features) and just providing WiFi to part of my house. I have pfSense on a separate device managing my network (firewall, VLANs, DNS, DHCP, traffic monitoring, etc.).
I had hoped to be able to report something different, but hey, that’s NETGEAR Pro Support — charge your credit card, get your support tickets ignored for months and then closed with no answer.