NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CyberTri
Aug 20, 2019Apprentice
Turning off UPnP causes authentication errors RAX80
If you don't know what UPnP (universal plug n' play) is look it up. It's a notoriously poorly rated, insecure, feature which was implemented to make lazy manufacturers not have to fight routers when a...
Christian_R
Aug 22, 2019NETGEAR Employee Retired
Hi CyberTri - Would you mind providing a screenshot when the 'Authentication Error" occurs.
~Christian
CyberTri
Aug 22, 2019Apprentice
Really? You need a screen shot of the words "Authentication error"?
It happens on every device. Alexa. Android.
Turn off your UPnP and screen shot it yourself.
It happens on every device. Alexa. Android.
Turn off your UPnP and screen shot it yourself.
- CyberTriAug 22, 2019ApprenticeI have a case open for this. Case #: 41574005
Im just warning other people who also know that UPnP is a crap feature and Netgear has botched the ability to disable it on a "state of the art" AX device they just released - CyberTriAug 27, 2019Apprentice
- CyberTriAug 27, 2019Apprentice
Case #41574005
Bug confirmed:
Hi Dan, I was able to reproduce the issue in our lab and capture the debug logs as well. I will proceed on escalating this case to our engineering team ....... Regards, Eduard Expert ID: 8305 NETGEAR L2 Support Expert
- Christian_RAug 27, 2019NETGEAR Employee Retired
Hi CyberTri - Thanks for posting an update on the thread. We look forward to further updates as you continue to work with our Support Team on debugging the issue. Feel free to reach out if I can be of any further assistance.
~Christian