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Forum Discussion

syrock's avatar
syrock
Guide
Jan 10, 2022

Unable to Access Advanced Tab in Routerlogin Portal After Firmware Update

Hello,   Router Model: RAX45 — Nighthawk AX6 6-Stream AX4300 WiFi Router Previous Firmware: 1.0.2.82 (released January 2021) Current Firmware: 1.0.5.106 (released December 2021)   Situation: I ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 12, 2022

Does FireFox work to access the menu item? 

DarrenM Altsai 

JJM55 wrote:

Advance tab stopped working after update.  

 

amonynuts's avatar
amonynuts
Apprentice
Jan 12, 2022

Under the Basic tab, I can click on Home, Internet, etc, and these menu items work.  The Nighthawk app also works, but I need to configure many more settings than are available in the app.  Using Firefox on a laptop, the mouse pointer switches from an arrow to a hand when I hover over the word Advanced, but there is no response when I click it.  Interestingly enough I was able to go into the Advanced menu once on my iPhone and assumed it started working so I started configuring and one of the first thing I did was to enable HTTPS, and then the Advanced tab immediately stopped working again.

 

Router model RAX45-100NAS Nighthawk AX6 AX4300 

Firmware V1.0.6.106_2.0.70

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 12, 2022

    After enabling HTTPs for Web Managment Services, did you clear out the browser cache the exit the brower the re-load the browser then use HTTPS to enter the routers web page? 

     

    amonynuts wrote:

    Under the Basic tab, I can click on Home, Internet, etc, and these menu items work.  The Nighthawk app also works, but I need to configure many more settings than are available in the app.  Using Firefox on a laptop, the mouse pointer switches from an arrow to a hand when I hover over the word Advanced, but there is no response when I click it.  Interestingly enough I was able to go into the Advanced menu once on my iPhone and assumed it started working so I started configuring and one of the first thing I did was to enable HTTPS, and then the Advanced tab immediately stopped working again.

     

    Router model RAX45-100NAS Nighthawk AX6 AX4300 

    Firmware V1.0.6.106_2.0.70

     

    • amonynuts's avatar
      amonynuts
      Apprentice
      Jan 12, 2022

      I tried that.  Clearing the browser's cache, even using a different computer, did not help.

       

      I suppose there's no URL that I can enter to bypass the JavaScript & access the Advanced options directly...

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 12, 2022

        So disabling Web Management Services help to fix this or is it still not accessible to the Advanced Tab?