NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MightyMouse423's avatar
MightyMouse423
Follower
Aug 16, 2020

Unable to change SSID and password

Hi, I am currently trying to change my SSID and password on my AX4 router but every time I try to apply the settings, it shows the loading bar as if it is going to chnage just to load and show the ol...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 21, 2020

Hi MightMouse423,

 

May you revert back to the previous firmware version and let us know if your issue persists.

 

Christian 

khlee's avatar
khlee
Aspirant
Aug 22, 2020
what is the previous firmware, where to download
    • Solopsist's avatar
      Solopsist
      Aspirant
      Oct 18, 2020

      I just bought a refurbished RAX40, in anticipation of easy install and improved performance over my older NetGear router, which is now experiencing periodic drop-outs.  At any rate, I too was afflicted with the dreaded inability to save configuration changes regardless of which browser I was using (Chrome, Firefox, Edge, Android browser).  They all failed. I tried the android app first, and it got stuck in the saving configuration loop that was unending (assuming due to the Firmware).  I was getting ready to have a lenghty conversation with Tech Support, when I ran across this article, and Rolled the Firmware back from RAX40-V1.0.3.80_1.0.1 (that it came with) to RAX40-V1.0.3.64_1.0.1 (the previous version).  per the instructions in the previous post.  This worked fine, and I can now save configuration changes.

      Fix your buggy firmware, and for pitty's sake, test it before pushing it to the community.  This is no way to retain loyal customers.