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Unable to connect Blink Sync Module 2 to RAXE500 WiFi router
Previous Netgear X4 C7500 modem router worked with the Blink Sync Module 2 without issues. Change was to improve network stability (which has happened), and getting the Blink system connected is the ...
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
By today's standards, your X4 C7500 provided plain vanilla Wi-Fi. One stream over the 2.4 GHz band and one stream over the 5 GHz band and supported WPA2 security.
Your RAXE500 supports Wi-Fi 6E and WPA3 security. Depending on the configuration of your RAXE500 there is a chance your Blink module will not connect.
On your RAXE500 Wi-Fi configuration. Do you have configured separate SSID's for the 2.4 GHz and 5 GHz frequency bands?
Do you have the Wi-Fi 6E enabled?
Are you using WPA3 exclusively or with the WPA2/WPA3 option?
Your X4 C7500 was a combination modem/router. What is the brand name and model number of the modem you have connected upstream of your RAXE500?
The associated products (aka modem) is the CM3000 which was part of the original post.
As also mentioned in the original post, I changed the security settings to WPA-Personal [TKIP] + WPA2-Personal [AES] from WPA2-Personal [AES] on the router's security options and rebooted. The Blink system requires TKIP authentication and my expectation is that this setting should work.
Also, the Blink system is only capable of connecting to the 2.4G network, so I expect the other networks (5 and 6G) are irrelevant to the discussion. I had this working on the Nighthawk X4 previously with both 2.4 and 5G networks.
The Logs tab on the router admin shows nothing helpful as to what an issue may be. So I am expecting that the Blink system is not getting this far in the authentication process. There is also nothing helpful in the modem log pointing to a problem.
As also mentioned in the original post, I changed the security settings to WPA-Personal [TKIP] + WPA2-Personal [AES] from WPA2-Personal [AES] on the router's security options and rebooted. The Blink system requires TKIP authentication and my expectation is that this setting should work.
Also, the Blink system is only capable of connecting to the 2.4G network, so I expect the other networks (5 and 6G) are irrelevant to the discussion. I had this working on the Nighthawk X4 previously with both 2.4 and 5G networks.
The Logs tab on the router admin shows nothing helpful as to what an issue may be. So I am expecting that the Blink system is not getting this far in the authentication process. There is also nothing helpful in the modem log pointing to a problem.