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Unable to connect Blink Sync Module 2 to RAXE500 WiFi router
Previous Netgear X4 C7500 modem router worked with the Blink Sync Module 2 without issues. Change was to improve network stability (which has happened), and getting the Blink system connected is the ...
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
The associated products (aka modem) is the CM3000 which was part of the original post.
As also mentioned in the original post, I changed the security settings to WPA-Personal [TKIP] + WPA2-Personal [AES] from WPA2-Personal [AES] on the router's security options and rebooted. The Blink system requires TKIP authentication and my expectation is that this setting should work.
Also, the Blink system is only capable of connecting to the 2.4G network, so I expect the other networks (5 and 6G) are irrelevant to the discussion. I had this working on the Nighthawk X4 previously with both 2.4 and 5G networks.
The Logs tab on the router admin shows nothing helpful as to what an issue may be. So I am expecting that the Blink system is not getting this far in the authentication process. There is also nothing helpful in the modem log pointing to a problem.
As also mentioned in the original post, I changed the security settings to WPA-Personal [TKIP] + WPA2-Personal [AES] from WPA2-Personal [AES] on the router's security options and rebooted. The Blink system requires TKIP authentication and my expectation is that this setting should work.
Also, the Blink system is only capable of connecting to the 2.4G network, so I expect the other networks (5 and 6G) are irrelevant to the discussion. I had this working on the Nighthawk X4 previously with both 2.4 and 5G networks.
The Logs tab on the router admin shows nothing helpful as to what an issue may be. So I am expecting that the Blink system is not getting this far in the authentication process. There is also nothing helpful in the modem log pointing to a problem.
Something to contact the Blink mfr about regarding there product...
Ask about any FW updates for those devices that could better support WPA security. TPIK has been considered compromised and not fully supported anymore.
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡