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Forum Discussion
fosscampbell
Oct 04, 2024Aspirant
Unable to connect Blink Sync Module 2 to RAXE500 WiFi router
Previous Netgear X4 C7500 modem router worked with the Blink Sync Module 2 without issues. Change was to improve network stability (which has happened), and getting the Blink system connected is the ...
- Oct 08, 2024
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
fosscampbell
Oct 08, 2024Aspirant
I had contacted Blink support prior to submitting this post. Blink support finally responded last night to me and the first time had me repeat the steps I mentioned I had already done (also mentioned in this post). Their second response they had me do a firmware reset which corrected the issue. This firmware reset included these steps:
- Reboot the Wifi router
- Relocate the Sync module next to the Wifi router
- Unplug the sync module and wait for 30 seconds.
- While unplugged, using a paperclip or similar item, press and hold the reset button on the sync module.
- Then plug it into power.
- Continue holding the reset button until you see a flashing red light. Once you see the flashing red, you can release the button.
After this, I was able to add the sync module successfully. I'm sure that steps 1 and 2 probably weren't needed, did them anyway.
I hope this is helpful to the next person having this issue. Do note that the [TKIP] security method is required to be added which is not a default on this router.
FURRYe38
Oct 08, 2024Guru - Experienced User
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡